Customer Story
- Name: Chee
- Country: Singapore
- Ordering product: trial lens set
- Business type: optometrist
Today’s customer is from Singapore named Chee. He bought a metal anti-reflective coating trial lens set from our company on March 9 th, Chee was very satisfied after receiving the goods. However, because the product specifications of each country are different, the trial lens set from Hongdee has two pieces which is no coating on the cross-cylinder lens. While affirming the quality of our company’s products, Chee raised some questions and requirements.
Usually, when Chee buys the trial lens set with AR coating, the Cross cyl comes with AR coating too. But the 2 sets of trial lens he bought from us, the Cross cyl doesn’t come with AR coating.
Chee give us an inquiry, hope that the Cross cyl that we send him this time comes with AR coating for +/-0.25 and +/-0.50, after feedback from the customer, we first apologize to the customer, and have already reported this problem to the factory, and we will definitely This will no longer be the case, then he required we need to replace the two sets of coated cross cylinders for free, as well as increase the anti-reflective coating.
Chee sent us the picture and told us that he swap our +/-0.25 cyl to the +/-0.25 cross cyl, see in the green arrow one of our cross cyl has AR coating and to replace a -1.00 lens, we immediately reflected the customer’s needs to the factory, and promised to Replacement for customers, in the face of a series of problems raised by customers, we will not evade or refuse, and actively respond and give corresponding solutions. Chee was very satisfied with our after-sales service and give affirmation.
At last, Chee first gave our products five-star praise, and secondly expressed appreciation and affirmation for the patient reply of the company employee Ella on non-working days, so after solving a series of needs of Chee, he ordered a set of plastic audition boxes again and indicates that if there is a demand for the product in the future, he will contact us again.
